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Privacy policy

"[HeyixingShop] Privacy Policy"

1. Introduction

[HeyixingShop] (hereinafter referred to as "this website") attaches great importance to the privacy protection of users. This privacy policy is intended to explain to you how we collect, use, disclose, protect and manage the personal information and related data you provide when using the services of this website. Please read carefully and fully understand the entire contents of this privacy policy before using the services of this website.

2. Information we collect

  1. personal information
    • When you register an account on this website, we may collect your name, gender, date of birth, contact information (such as phone number, email address), address and other information.
    • When you make a purchase, we may collect your payment information (such as credit card number, payment password, etc., but we will process it through secure payment channels and will not directly store your sensitive payment information), shipping address, etc.
    • If you participate in our promotions, surveys or feedback, we may collect relevant information you provide.
  2. Device information
    • We may collect information such as the device model, operating system version, device unique identifier, IP address and other information you use to optimize our services and ensure the safe operation of the website.
  3. Browse information
    • When you browse this website, we may collect your browsing history, search history and other information to provide you with personalized recommendations and a better user experience.

3. Use of information

  1. provide services
    • Use your personal information to provide you with cross-border e-commerce services such as product display, shopping, order processing, logistics and distribution, and after-sales services.
    • Use your device information and browsing information to optimize website performance, improve user experience, and conduct data analysis and market research.
  2. Communication and feedback
    • Use your contact information to communicate with you about order status, promotions, service updates and other information.
    • Respond to your inquiries, complaints and suggestions and improve the quality of our services.
  3. Security and Compliance
    • Use your information for identity verification, security prevention, fraud detection, etc. to ensure the safe operation of the website and the legitimate rights and interests of users.
    • Comply with the requirements of laws and regulations, such as providing necessary information to tax authorities, customs and other departments.

4. Disclosure of information

  1. service provider
    • We may disclose your personal information to third-party service providers that provide services to us, such as payment processors, logistics and distribution companies, data analysis companies, etc., but these service providers can only provide services to us for the purpose of providing services to us. Use of your information is subject to strict confidentiality obligations.
  2. Legal requirements
    • We may disclose your personal information when required by law or mandated by government departments. For example, in order to respond to court subpoenas, requests from law enforcement agencies, or to cooperate with investigations.
  3. business transfer
    • If we conduct a transaction such as business reorganization, merger, acquisition or sale, your personal information may be transferred to the new business entity as part of the transaction, but we will ensure that the new business entity continues to comply with this Privacy Policy.

5. Protection of information

  1. security measures
    • We adopt a series of technical and management measures to protect the security of your personal information, including but not limited to data encryption, access control, security auditing, etc.
    • We regularly evaluate and improve our security measures to respond to changing security risks.
  2. staff training
    • We conduct privacy protection training for employees to improve their privacy awareness and confidentiality capabilities.
  3. Partner requirements
    • We require the third-party service providers we work with to take appropriate security measures to protect your personal information and comply with relevant privacy laws and regulations.

6. Your rights

  1. Access and Correction
    • You have the right to access your personal information and ask us to correct it if you discover that it is incorrect. You can exercise these rights by logging into your account on this website or contacting our customer service.
  2. delete
    • In certain circumstances, you have the right to ask us to delete your personal information. For example, when you withdraw your consent, the information is no longer necessary or we process your information in violation of laws and regulations.
  3. restriction of processing
    • You have the right to request that we restrict the processing of your personal information under certain circumstances. For example, when you contest the accuracy of the information or the purpose of processing is unlawful.
  4. data portability
    • Under certain circumstances, you have the right to request that we provide your personal information to you or another designated recipient in a structured, commonly used and machine-readable format.
  5. Objection and Withdrawal
    • You have the right to object to our processing of your personal information based on legitimate interests or public interest. You can also opt out of our marketing activities or personalized recommendation services at any time.

7. Cross-border data transmission

Due to the business nature of cross-border e-commerce, we may transfer your personal information to other countries or regions for storage and processing. When conducting cross-border data transfers, we will take appropriate security measures to ensure that your personal information is fully protected and complies with relevant privacy laws and regulations.

8. Children’s Privacy Protection

This website is not intended for children under the age of 14. If we discover that we have collected personal information from a child under 14, we will take immediate steps to delete that information.

9. Updates to Privacy Policy

We may update this privacy policy from time to time to adapt to changes in laws and regulations, business development needs or user feedback. The updated privacy policy will be posted on this website and you can view it at any time. If there are material changes to the Privacy Policy, we will notify you by email, text message, or by posting a notice on this website.

10. Contact us

If you have any questions, comments or suggestions about this privacy policy, please contact us by email:
[shop@heyixing.shop]
We will respond to your inquiry as soon as possible and work hard to solve your problem.

[HeyixingShop]

[September 1, 2024]