Guarantee clause

1. Product and service quality assurance

1. We promise that the products or services we provide comply with relevant national quality standards and industry-accepted quality specifications. Before products are delivered or services are started, they undergo a strict internal quality inspection process to ensure that there are no obvious flaws and defects.
2. If the customer discovers a quality problem during the reasonable use of the product or the process of receiving services, the customer should notify us within [3] working days after discovering the problem. We will respond within [1] business day of notification to provide a solution such as repair, replacement, re-service, or return for a refund, depending on the situation.
3. This website does not support unreasonable returns and exchanges for products that do not have quality problems.

2. Privacy and data security

1. We will strictly abide by relevant privacy regulations for the collection, storage, use and protection of personal information and data provided by customers when using our products or services. Use advanced encryption technology and security protection measures to prevent data leakage, tampering and illegal acquisition.
2. We will not share our customers’ personal information and data with any third party organization or individual for commercial purposes without the customer’s explicit authorization. However, when required by law, such as judicial investigations, we will cooperate in accordance with the law and disclose relevant information to the extent permitted by law.

3. Transaction security

1. We have established a safe and reliable trading platform and payment system to ensure the safety of customers’ funds during transactions. Encryption technology and security protocols that comply with industry standards are used to encrypt, transmit and store transaction information to prevent payment information from being stolen or tampered with.
2. If a customer encounters a loss of funds or an abnormal transaction during the transaction, he or she should notify us and the relevant payment institution immediately. We will actively cooperate with customers and payment institutions in investigations, and will promptly compensate customers or assist customers in recovering losses after confirming responsibility.

4. After-sales service guarantee

1. Providing [12] hours of customer service hotline or online customer service, customers can consult product usage issues, service progress inquiries, or make complaints and suggestions at any time. The customer service team will provide an initial reply within [1] working days after receiving customer inquiries or complaints, and resolve the problem within [3 working days].
2. For product after-sales service, we provide a certain period of warranty. During the warranty period, product repair and maintenance services are provided free of charge (non-human damage). After the warranty period, we can still provide high-quality paid maintenance services and ensure the supply of parts required for maintenance. For service businesses, within a certain period after the service is completed, if the customer is not satisfied with the service effect, we will re-service or negotiate returns and refunds based on the actual situation.

5. Force majeure clause

1. If we are unable to perform some or all of our obligations under this guarantee due to force majeure (such as natural disasters, wars, government actions, social emergencies, etc.), we will notify you within [3] working days after the force majeure event occurs. customers, and try our best to reduce the impact of force majeure events on customers’ rights and interests. Within a reasonable time after the impact of the force majeure event is eliminated, we will resume performance of our guarantee obligations and make reasonable compensation or adjust service arrangements for delays or interruptions caused by the force majeure event.
2. Customers should understand and accept that service suspensions, product delivery delays, etc. may occur during force majeure events, and they shall not make unreasonable claims or demands against us due to force majeure events. However, we will actively communicate with customers and negotiate solutions after the force majeure event ends to maintain a good cooperative relationship.