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Logistics and distribution

1. Delivery scope

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Our cross-border e-commerce wholesale mall is committed to providing high-quality goods and services to customers around the world. At present, our logistics and distribution network covers many European countries and regions. No matter where you are, we will work hard to get you what you need.

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2. Delivery method

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  1. Express transportation: For small-volume, urgent orders, we provide internationally renowned express services, such as DHL, UPS, FedEx, etc. Express shipping is fast and can usually get the goods to you in a shorter time.
  2. Air freight: For larger quantities of goods, air freight is a more efficient method of transportation. We cooperate with professional air cargo companies to ensure that your cargo reaches its destination safely and quickly.
  3. Sea Freight: For large quantities of goods, sea shipping is an economical and affordable method of transportation. Although the transportation time is relatively long, it can effectively reduce logistics costs. We provide two types of shipping services, FCL and LCL, to meet your different needs.

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3. Delivery time

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  1. Express shipping: Generally, the express shipping time is [5-12 working days], the specific time depends on your receiving address and local customs clearance speed.
  2. Air Shipping: Air shipping time is usually [7-15 working days], also affected by factors such as shipping address and customs clearance.
  3. Sea Shipping: Sea shipping takes longer, generally [30-60 working days]. When choosing sea shipping, please plan ahead to ensure your goods arrive on time.

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4. Logistics tracking

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In order to keep you informed of the transportation status of your goods at any time, we provide full logistics tracking services. After you place an order, you can enter the order number to check the real-time location and transportation progress of the product through our mall website or the official website of the logistics partner. We will also send you regular logistics updates so that you can wait for the arrival of your goods with peace of mind.

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5. Customs clearance

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  1. Since cross-border transportation involves customs clearance procedures, certain delays may occur. We will do our best to assist you with customs clearance procedures, but the specific customs clearance time and requirements may vary depending on the laws and regulations of different countries and regions.
  2. Please understand the local customs policies and import requirements before placing an order to ensure that your order can pass customs clearance smoothly. If you have any questions about customs clearance, you can contact our customer service team at any time, and we will provide you with professional guidance and help.

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6. Delivery costs

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  1. Delivery charges will be calculated based on factors such as the delivery method you choose, product weight, volume and shipping address. When you place an order, the system will automatically calculate the delivery fee and display it in the total order price.
  2. We will launch logistics promotions from time to time to save you delivery costs. Please follow our mall website and social media accounts for the latest discount information.

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7. Precautions

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  1. Please be sure to fill in the accurate delivery address and contact information when placing an order to ensure that the goods can be delivered smoothly. If your delivery address changes, please contact our customer service team in time to make changes.
  2. When receiving the goods, please carefully check whether the packaging is intact and whether the goods are damaged or missing. If you find any problems, please contact our customer service team in time and we will handle it for you.
  3. For some special goods, such as fragile goods, liquids, etc., we will adopt special packaging and transportation methods to ensure the safety of the goods. However, there may still be certain risks during transportation. Please understand the transportation risks of related products before placing an order, and choose carefully.

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We are committed to providing you with high-quality and efficient logistics and distribution services to make your shopping experience in cross-border e-commerce wholesale malls more pleasant. If you have any questions or suggestions about our logistics and distribution, please feel free to contact our customer service team and we will serve you wholeheartedly.