Logistics and delivery terms

1. Express transportation: For small-volume, urgent orders, we provide internationally renowned express services, such as DHL, UPS, FedEx, etc. Express shipping is fast and can usually get the goods to you in a shorter time.
2. Air freight: For larger quantities of goods, air freight is a more efficient method of transportation. We cooperate with professional air cargo companies to ensure that your cargo reaches its destination safely and quickly.
3. Sea Freight: Sea shipping is an economical and affordable way to transport large quantities of goods. Although the transportation time is relatively long, it can effectively reduce logistics costs. We provide two types of shipping services, FCL and LCL, to meet your different needs.
4. For orders with an order amount less than US$99.99, users are required to pay an additional US$20 for shipping.
5. For orders between $99.99 and $800, there is no need to pay for shipping, HeyixingShop will provide free home delivery service.
6. For large-volume orders (over US$800) or orders for large items, users are required to bear the freight and customs clearance procedures and choose the appropriate delivery method.

1. Express shipping: Generally, the express shipping time is [5-12 working days], the specific time depends on your delivery address and local customs clearance speed.
2. Air Shipping: Air shipping time is usually [7-15 working days], also affected by factors such as shipping address and customs clearance.
3. Sea Shipping: Sea shipping takes longer, generally [30-60 working days]. When choosing sea shipping, please plan ahead to ensure your goods arrive on time.

1. Since cross-border transportation involves customs clearance procedures, certain delays may occur. We will do our best to assist you with customs clearance procedures, but the specific customs clearance time and requirements may vary depending on the laws and regulations of different countries and regions.
2. Please understand the local customs policies and import requirements before placing an order to ensure that your order can pass customs clearance smoothly. If you have any questions about customs clearance, you can contact our customer service team at any time, and we will provide you with professional guidance and help.
3. At present, our HeyixingShop will be responsible for all customs clearance procedures and delivery of small batch (amount less than 800 US dollars) orders. Users only need to wait for the goods to be delivered to your address.
4. For large-volume orders (amount above US$800) or orders for bulky goods, users need to understand local customs policies and prepare relevant customs clearance procedures. We will do our best to assist you in customs clearance procedures.

1. Delivery charges will be calculated based on factors such as the delivery method you choose, product weight, volume and shipping address. When you place an order, the system will automatically calculate the delivery fee and display it in the total order price.
2. We will launch logistics promotions from time to time to save you delivery costs. Please follow our mall website and social media accounts for the latest discount information.
3. For goods with quality problems or damage during transportation, please contact customer service in time and submit proof of the problem. After the review is completed, if the customer needs to return or exchange the goods, the platform will bear the freight for the returned goods and will re-send a new one free of charge. of goods.
4. For products that do not have quality problems or man-made damage, if the user needs to replace the product model or require paid repairs, the user must bear the return shipping costs.
5. The platform does not support returns without reason. Users should carefully consider whether they need such products before purchasing them. If the product is returned without reason, the user must bear the return shipping costs.

1. Please be sure to fill in the accurate delivery address and contact information when placing an order to ensure that the goods can be delivered smoothly. If your delivery address changes, please contact our customer service team in time to make changes.
2. When receiving the goods, please carefully check whether the packaging is intact and whether the goods are damaged or missing. If you find any problems, please contact our customer service team in time and we will handle it for you.
3. For some special goods, such as fragile goods, liquids, etc., we will adopt special packaging and transportation methods to ensure the safety of the goods. However, there may still be certain risks during transportation. Please understand the transportation risks of related products before placing an order, and choose carefully.